FAQ

Everything you want to know about Shtajr

Shtajr is a cloud ERP and accounting system for businesses in Oman and the GCC, with an AI assistant that works by text and voice. Here are direct answers about the system, pricing, VAT and your data.

About Shtajr

What is Shtajr?

Shtajr (شتجر) is a cloud ERP and accounting system for businesses in Oman and the GCC. It brings accounting, VAT invoices, point of sale, inventory, purchasing and HR into one platform, with an AI assistant you talk to by text or voice that works inside the system for you.

What is the best accounting software in Oman?

The best one is the one that fits your size and needs. Compare 5% VAT support, a full Arabic interface, Omani Rial, branches, yearly price and nearby support. Shtajr is built on these points, and it also sets itself up around your business activity and adds an AI assistant that takes typed and voice commands. Try it free for 14 days and compare for yourself.

What is the difference between accounting software and an ERP?

Accounting software covers the books, invoices and financial reports. An ERP connects those books to the rest of the work: sales, stock, purchasing and staff. Shtajr is an ERP, so every sale reduces stock and posts to the accounts automatically.

Does Shtajr fit my business?

At sign-up you pick your field and activity, and we set up the system with the tools it needs: shops, wholesale and distribution, restaurants and cafés, hotels, repair, factories, offices and service companies, and contracting.

Can Shtajr be customized for me?

Yes. If your business needs something specific or more than 10 branches, the Custom plan is made for that. Contact us on WhatsApp and we will agree the scope and price with you.

Do I need to install anything?

No. Shtajr is a cloud system that runs in your browser on desktop, phone and tablet. All you need is an internet connection.

The AI assistant

What is the Shtajr AI assistant?

An AI agent inside the system. Ask about your sales, profit or low stock and it answers from your real figures; ask it to open or fill a screen, add a customer or record a payment and it does so after your approval.

Can I control the system by voice?

Yes. Type or speak in Arabic, or open a live voice call with it and ask it to move between screens and carry out tasks while you talk.

Does the assistant see my screen?

During a live call it reads the system screen you have open so it can help you there. You can also share your screen or camera with one tap when you choose, and stop at any time.

Can the assistant delete my data?

No. The assistant does not delete or edit records and stays out of sensitive screens such as users and roles. Every addition or payment shows you an approval card first, and it only has the permissions of the signed-in user.

Is the AI assistant included in the plan?

The assistant is an optional add-on to your plan and starts with a number of free trial messages. Contact us to activate it.

Accounting and VAT

Does Shtajr support VAT in Oman?

Yes. 5% VAT is calculated automatically on invoices and returns, invoices carry your tax number and a QR code in Arabic and English, and tax reports help you prepare your return.

Does Shtajr support e-invoicing in Oman?

Shtajr already issues electronic invoices with your tax number and a QR code. Mandatory use of the Fawtara platform begins in 2027 under the Tax Authority decision, and we have a full plan for the connection module, starting as soon as the authority opens the connection to systems like Shtajr.

Does Shtajr work in Saudi Arabia and the GCC?

Shtajr serves businesses in Oman and the GCC and supports invoice QR codes in the Saudi ZATCA format. If your country requires an electronic connection to a government platform, contact us and we will confirm what is available before you subscribe.

Which financial reports are available?

Trial balance, balance sheet, profit and loss, cash flow, and sales, expense, stock and tax reports, per branch or consolidated, with Excel and PDF export.

Can someone who is not an accountant use it?

Yes. Sales, purchases and expenses post to the books automatically, so you work normally and your accountant still has the chart of accounts and manual journals when needed.

Pricing and plans

How much does Shtajr cost?

Plans start at 96 OMR a year, with plans at 192 and 288 OMR. All of them cover every activity and differ in branches and users. There is also a Custom plan for special needs.

How does the free trial work?

It starts right after sign-up and lasts 14 days with every feature. We remind you before it ends; then you subscribe by bank transfer or by contacting us. Your data stays safe.

Can I manage several branches and warehouses?

Yes. Connect your branches and warehouses in one account, with consolidated and per-branch reports and different permissions for each user. The number of branches depends on your plan.

Can I change my plan later?

Yes. You can upgrade at any time and your data stays as it is.

Data and support

Is my data safe?

Each company has its own separate database on its own sub-domain, with permissions for every user and regular backups.

How do I move my current data to Shtajr?

You can import products, customers and opening stock from Excel files, and our support team will help you with the migration.

How do I get support?

Reach us on WhatsApp, by email or through the contact form and our team will get back to you.

Ready to run your business the smarter way?

Create your system now and try Shtajr yourself, with no commitment.